Choisissez la langue: allemandAnglaisFrançais
 
Dear business partner, you intend to return parts to Stoll company. Please consider the following conditions:

We distinguish between 3 kinds of parts
a) return of new spare parts
b) return of sales parts originating from completely new units
c) claim for defective parts

Proceed as follows:
1. Please download our excel file with RMA*-form and store it on your PC.
2. Afterwards please complete the RMA-application and send it as an attachment by e-mail to the corresponding e-mail address (see below).

Return of new spare parts to RMA-EA@stoll-germany.com
Attention! Please consider as follows:
-date of invoice must not be older than 120 days
-spare parts have to be in proper, resaleable condition
-spare parts (i.e. seal kits, knife blades etc.) have to be originally packed.
-spare parts net-price per unit has to extend 10,00 Euro.

Return of sales parts originating from completely new units to RMA-VKF@stoll-germany.com
Attention! Please consider as follows:
-date of invoice must not be older than 120 days
-no return of used parts
-30% return fee if the mistake is not cause by Stoll
-No return of goods with a price less than 150,00 € (netto)

Claim for defective parts
Attention! Only together with an authorized "warranty claim"
For claiming resp. returning defective parts, please complete the 'warranty claim'. This form you will find in the application "After sales".

Activity
1. If all preconditions for the return are fullfilled, you receive by e-mail an official RMA-number. By this number the complete operation will be settled.
2. After reception of the goods, we inspect the consignment. Does the content correspond to the specification on the RMA-form, you receive a credit note short-termed.
3. Returns of goods without authorized RMA-number will not be accepted and will be returned to the consignor at one's own expense.
4. Please make sure that the RMA-number is distinctly and visibly marked on the outside of the consignment. Thank you. * Return Material Authorization

I accept these conditions